Experience Level: Mid-Senior

Experience Required: 10+ Years

Education Level: Bachelor’s degree (Master’s preferred)

Job Function: Information Technology / Product Management

Industry: Information Technology and Services

Employment Type: Contract (Onsite Required)

Work Location: San Francisco Bay Area – must be local and available onsite

Relocation Assistance: No

Visa Sponsorship: Not available

Openings: 1

Role Summary

We are seeking an accomplished Product Manager / BSA to lead strategic transformation across IT Customer Experience (CX) domains, including Entitlement & Consumption Management, Licensing & Provisioning, New Product Introduction, and Customer Support & Success.

The ideal candidate will have extensive experience developing AI-enabled enterprise products and driving innovation within SaaS and subscription-based ecosystems. This role requires a balance of strategic leadership, technical acumen, and AI domain expertise, focusing on scalability, automation, and customer value.

Key Responsibilities

• Develop and execute a comprehensive AI-first product strategy and roadmap across IT CX applications.
• Lead the end-to-end product lifecycle, from ideation to release, embedding AI/ML capabilities that enhance predictive, proactive, and personalized experiences.
• Translate complex business goals into actionable roadmaps, epics, and user stories.
• Partner with cross-functional teams—engineering, architecture, QA, and business—to ensure seamless product delivery.
• Integrate AI-driven solutions with CRM, ERP, and billing systems (Salesforce, Gainsight, Clarizen, and internal platforms).
• Use predictive analytics and machine learning to identify trends, prevent issues, and improve product performance.
• Establish success metrics, KPIs, and ROI to measure adoption and business impact of AI-enabled features.
• Act as the AI product evangelist, identifying new opportunities for automation and intelligence across IT systems.
• Collaborate with IT Architecture and Engineering to ensure solutions are scalable, secure, and maintainable.

Required Skills and Experience

• 12+ years of Product Management experience in technology or IT CX environments.
• Proven record building and launching AI-powered enterprise solutions.
• Deep domain expertise in Customer Support & Success, Entitlement Management, and Consumption Management.
• Proven experience in one or more of the following:
• • AI-driven Entitlement Management Systems
  • AI-optimized Subscription Lifecycle Management
  • Intelligent Usage Tracking and Metering
• Strong understanding of AI’s impact on billing and subscription models.
• Experience integrating AI-powered products with CRM, ERP, and billing systems.
• Technical background in software development, cloud-native architectures, databases, and microservices.
• Familiarity with AI/ML programming languages (Python, R) and tools supporting NLP, predictive analytics, and data governance.
• Excellent communication and presentation skills, with the ability to articulate complex AI strategies to executives and engineers alike.
• Proficiency in Agile/Scrum environments with experience leading sprint planning and backlog management.
• Bachelor’s or Master’s in Computer Science, Engineering, or a related field (AI/ML emphasis preferred).

Preferred Qualifications

• Leadership or mentorship experience with junior product managers.
• Experience managing enterprise-scale IT CX systems.
• Understanding of ethical AI practices and data quality frameworks.
• Exposure to enterprise platforms such as Salesforce, Gainsight, Clarizen, and similar tools.